Policies, Terms & Conditions

Book with Confidence

Given the exceptional circumstances we currently face, we are offering extra flexibility and support for all new bookings made directly through fallscreekhotel.com.au online bookings or directly with Falls Creek Hotel. No cancellation fee will apply if Falls Creek is inaccessible to you due to covid19 restrictions.

In that case, we will offer you either a full refund, change of booking date or a credit to be used at another time. However, you must cancel at least 24 hours before your arrival date or our standard cancellation policy will apply. If bookings have been made via Booking.com, Expedia, Hotels.com or another online travel agent or third party please contact them directly.



Tariff Details

Infants 4 years & under: Accommodation is FREE when sharing with 2 adults.

Children 5 to 14 years : 50% the adult rate when sharing with 2 adults.

Single Person – Single supplement of 50% will be added to the rate

On-the-day Standby Rates: 25% discount from 9am.  50% discount from 6pm


Loyal Guest Discount

We offer a 10% loyal guest discount for guests that have stayed with us previously and are in our database.

Booking must be made directly with Falls Creek Hotel.


Cancellation Policy

If the booking is cancelled more than 30 days before arrival, Falls Creek Hotel will refund the deposit held less a $100 administration fee.

If the booking is cancelled less than 30 days before arrival, Falls Creek Hotel will attempt to re-let the booking. If successful, money held will be refunded less a 15% cancellation fee. If Falls Creek Hotel cannot re-let, all moneys held will be retained.

Booking Conditions & Deposits

Deposit of 50% required within 7 days to confirm booking

Balance of account on departure

Check-in 2pm

Check-out 10am (luggage storage & bathroom facilities available for early arrivals & late departures)

We accept Mastercard, Visa & AMEX. EFTPOS available



All prices are in Australian Dollars and include GST.



Package components not owned by Falls Creek Hotel are beyond our control, thus if not used because of weather conditions or operator problems, will be refunded to the extent of all monies received by Falls Creek Hotel.

All prices are subject to change without notice. All packages/activities are subject to availability, minimum numbers and minimum stay requirements may apply.

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