Policies, Terms and Conditions

Tariff Details

  • Toddlers 4 years & under: Accommodation & meals FREE when sharing with 2 adults.
  • Children 5 - 14 years : 50% off twin share rate when sharing with 2 adults.
  • Single Supplement -twin share plus 50%.
  • On-the-day Standby Rates
    • Less 25% available from 9am
    • Less 50% available from 6pm

Cancellations

  • Cancellations made 28 days prior to arrival warrant a full refund less a booking fee of $100.00
  • Cancellations made less than 28 days prior, will receive no refund unless fully rebooked to another party whereby a complete refund less a booking fee of $100.00 will be charged.

Booking Conditions & Deposits

  • Deposit of 50% required within 7 days to confirm booking
  • Balance of account on departure
  • Check-in 2pm
  • Check-out 10am (luggage storage & bathroom facilities available for early arrivals & late departures)
  • We accept Mastercard, Visa, Personal & Travellers Cheques. EFTPOS available
  • School holidays & peak periods arrival & departure day restrictions apply 7 nights (Sun or Fri), 5 nights (Sun only), 2 nights (Fri only).

Prices

  • All prices are in Australian Dollars and include GST.

Disclaimer

  • Package components not owned by Falls Creek Hotel are beyond our control, thus if not used because of weather conditions or operator problems, will be refunded to the extent of all monies received by Falls Creek Hotel.
  • All prices are subject to change without notice. All packages/activities are subject to availability, minimum numbers and minimum stay requirements may apply.

Ski/Snow Guarantee

  • Any ski season booking may be cancelled if, 48 hours prior to arrival, fewer than 3 ski lifts or tows are operating for the prime purpose of skiing, (excludes Queen’s Birthday Weekend).
  • All payments received shall be refunded excluding any fees or charges imposed by travel agents or wholesalers.

Snow Guarantee

Any ski season booking may be cancelled if, 48 hours prior to arrival, fewer than 3 ski lifts or tows are operating for the prime purpose of skiing. All payments received shall be refunded excluding any fees or charges imposed by travel agents or wholesalers.

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Contact Us

PO Box 138,
Falls Creek, VIC 3699
Phone (03) 5758 3282
Enquire Here

Policies